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Warranty

  • What's OPT's standard warranty?

    OPT Electricians Tools provides standard service 1-year limited warranty to all our customers. The standard warranty will be valid within 1 year after your invoice date. During the warranty period, we will support f.o.c. spare parts &

    technical support for repairing under normal use and service of our tools (Shipping cost will be charged by end-user), but some parts like dies, blades, batteries, rings… are consumables, they are all excluded from our standard warranty.

    # Please read our manual before tool operation. Wear and prepare safety equipment according to your local’s laws and rules. We do not guarantee under unsafety use or any action in purpose.

     

    Please also note that warranty does not apply if

    • The warranty period is expired.
    • The warranty label is broken or removed.
    • The serial number label or laser mark is missing or unrecognizable.
    • The tools have been modified or repaired by any unauthorized service center or personnel.
    • The defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
    • The defect was subject to Force Majeure, such as acts of God, flood, lighting, earthquake, war, vandalism, theft, brownouts, or sags (damage due to low voltage disturbances)

    # If the customer's product is not covered under warranty, we may offer Repair Services under the customer's payment.

     

    If you would like to use your 1-year limited warranty, please contact our after-service team by e-mail info@opttools.com.tw or contact through your local dealers/retailers/e-retailers or distributors. You need to provide following details, like your complete contact details, the date you bought the unit, where did you purchased from (channel’s name), the series no. of tool, complaint issue and other comment for reflection. Our service team will support you once getting your comment by e-mail within 1-3 days. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation. There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact OPT Electricians Tools After-Service Team directly.

     

    We also provide extra optional extended advanced warranty service for 1, 2, 3* additional years. But this will depend on the model you purchase. The product life setting of different products are not the same. Please double check with our after-service team. During the period of extra optional extended advanced warranty service, we will provide you special discount of purchasing hardware replacement.

     

    WARRANTY NOTE

    PURCHASED CHANNEL: _________________________

    PURCHASED INVOICE DATE: _____________________

    TOOL SERIES NO.: ______________________________

    TOOL MODEL NO.: ______________________________

    WARRANTY TYPE: 1-YEAR STANDARD 2-YEAR EXTENDED 3-YEAR EXTENDED

    # For OEM/ODM partner (not under OPT brand), please build your own after-service control and tracking system for end user. The above warranty is only valid with products with OPT brand. We also guarantee our OEM/ODM partner 1 Year-Standard warranty after your invoice date. But only contact between purchase window.

    DISCLAIMER OF WARRANTY

    OPT ELECTRICIANS TOOLS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.

    UNDER NO CIRCUMSTANCES WILL OPT ELECTRICIANS, ITS SERVICE PROVIDER OR EITHER'S AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE, (INCLUDING, BUT NOT LIMITED TO), CLAIMS FOR LOSS OF DATA, GOODWILL, INCONVENIENCE, DELAY, PROFITS, USE OF MONEY OR USE OF THE OPT ELECTRICIANS TOOLS’ PRODUCTS, INTERRUPTION IN USE OR AVAILABILITY OF DATA.

     

    OPT ELECTRICIANS TOOLS AND THE SERVICE PROVIDER'S ENTIRE LIABILITY AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR CLAIMS RELATED TO OR ARISING OUT OF THESE TERMS AND CONDITIONS FOR ANY CAUSE AND DESPITE THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT, STATUTORY OR OTHERWISE, INCLUDING NEGLIGENCE AND STRICT LIABILITY, WILL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF CUSTOMER HAS ADVISED OPT ELECTRICIANS TOOLS OR ITS SERVICE PROVIDER OF THE POSSIBILITY OF ANY SUCH DAMAGES.

    THESE TERMS AND CONDITIONS GIVES CUSTOMER SPECIFIC LEGAL RIGHTS. CUSTOMER MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. CUSTOMER IS ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF CUSTOMER'S RIGHTS. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THESE TERMS AND CONDITIONS MAY NOT APPLY TO CUSTOMER.